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Support Engineer (Azure DevOps and Developer Support)

A global technology company empowering people and organizations worldwide through innovative software and services.
DevOps
Mid-Level Software Engineer
Remote
5,000+ Employees
3+ years of experience
Enterprise SaaS · Cloud
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Description For Support Engineer (Azure DevOps and Developer Support)

Microsoft's Customer Experience & Success (CE&S) organization, with over 17,000 employees worldwide, is seeking a Support Engineer for Azure DevOps and Developer Support. This role is part of the Customer Service & Support (CSS) team, where you'll be responsible for troubleshooting and resolving customer technical issues. The position offers flexible work arrangements with up to 100% remote work capability.

As a Support Engineer, you'll be working with Microsoft's cutting-edge AI technology to help consumers, businesses, and partners resolve their technical challenges. The role requires strong technical expertise in application development, cloud services, and DevOps practices, with a particular focus on Azure DevOps and related Microsoft products.

The ideal candidate will have 3-5 years of application development experience, strong programming skills in various languages, and excellent problem-solving abilities. Fluency in Korean and confident English skills are essential for effective communication with customers and team members. You'll be part of a dynamic team that values collaboration, continuous learning, and customer success.

This position offers comprehensive benefits including industry-leading healthcare, educational resources, parental leave, and various other perks. It's an excellent opportunity for someone passionate about technology and customer support to join a global leader in the technology industry, working on cutting-edge solutions while helping customers achieve their business outcomes.

Last updated 5 months ago

Responsibilities For Support Engineer (Azure DevOps and Developer Support)

  • Support development products including SDKs, Azure DevOps, and other Microsoft products/services
  • Be responsible for the customer support experience with Microsoft
  • Review, investigate, and solve customer technical issues
  • Collaborate within and across teams
  • Participate in communities with peer delivery roles
  • Develop technical and professional proficiency
  • Identify potential product defects and escalate appropriately

Requirements For Support Engineer (Azure DevOps and Developer Support)

Java
Python
Node.js
PHP
Ruby
Linux
Kubernetes
  • Bachelor's degree in Computer Science, IT, or related field
  • Fluent in Korean (reading, writing, speaking)
  • Confident in English (reading, writing, speaking)
  • Strong understanding of programming with C++/C#, .Net, .Net Core, SDK, or Java
  • 3-5 years experience with application development
  • Strong problem solving and analytical skills
  • Knowledge of cloud services (Azure/AWS)
  • Experience with Azure DevOps
  • Experience with Docker
  • Strong communication skills

Benefits For Support Engineer (Azure DevOps and Developer Support)

Medical Insurance
Education Budget
Parental Leave
Mental Health Assistance
  • Industry leading healthcare
  • Educational resources
  • Discounts on products and services
  • Savings and investments
  • Maternity and paternity leave
  • Generous time away
  • Giving programs
  • Opportunities to network and connect

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