Support Engineer (Azure PaaS Developer)

A global technology company that empowers people and organizations to achieve more through innovative software, services, and solutions.
Cloud
Mid-Level Software Engineer
Remote
5,000+ Employees
3+ years of experience
Enterprise SaaS · Cloud

Description For Support Engineer (Azure PaaS Developer)

Microsoft's Customer Experience & Success (CE&S) organization is seeking a Support Engineer (Azure PaaS Developer) to join their Customer Service & Support (CSS) team. This role combines technical support and development expertise, focusing on Azure cloud services and development. The position offers a unique opportunity to work with Microsoft's cutting-edge AI technology while helping customers resolve technical issues and optimize their Microsoft investments. With the flexibility of up to 100% remote work, this role requires strong technical skills in cloud development, programming languages, and troubleshooting. The ideal candidate will have 3+ years of experience in software development, particularly in cloud applications, and be fluent in both Korean and English. This position is perfect for someone who combines technical expertise with strong customer service skills and enjoys problem-solving in a cloud environment. As part of Microsoft's 17,000+ employee CE&S organization, you'll contribute to building trust and delivering seamless support experiences while working with the latest cloud technologies and development tools. The role offers comprehensive benefits, professional growth opportunities, and the chance to work with a global leader in technology.

Last updated a day ago

Responsibilities For Support Engineer (Azure PaaS Developer)

  • Own, investigate and solve customer technical issues
  • Collaborate within and across teams using troubleshooting tools and practices
  • Lead or participate in building communities with peer delivery roles
  • Develop specific technical and professional proficiency
  • Identify potential product defects and escalate appropriately

Requirements For Support Engineer (Azure PaaS Developer)

Java
Python
Node.js
  • Bachelor's degree in Computer Science, Information Technology (IT), or related field
  • 3+ years of technical support, technical consulting experience, or information technology experience
  • Fluent in Korean language (reading, writing and speaking)
  • Confident in English language (reading, writing and speaking)
  • 3+ years of experience in Software Development (Cloud Application Development preferred)
  • Experience in one or more programming languages: C#, C++, Java, Python, Node.js
  • Excellent problem solving and troubleshooting skills
  • Ability to learn new technology at a rapid pace
  • Strong communication skills
  • Cross-team collaboration skills

Benefits For Support Engineer (Azure PaaS Developer)

Medical Insurance
Education Budget
Parental Leave
  • Industry leading healthcare
  • Educational resources
  • Discounts on products and services
  • Savings and investments
  • Maternity and paternity leave
  • Generous time away
  • Giving programs
  • Opportunities to network and connect

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