Support Engineer - Cybersecurity

Microsoft's Customer Service & Support (CSS) organization is seeking a Support Engineer specializing in Cybersecurity to join their Security, Compliance, Identity and Management (SCIM) team. This role is part of the larger Customer Experience & Success organization, which employs over 17,000 people worldwide. The position offers a unique opportunity to work with enterprise-level security solutions, including cloud security, networking, and multi-cloud deployments.

The ideal candidate will have strong experience in Network Security Engineering or Systems Administration, with particular focus on security concepts, Defender for Cloud, and Sentinel. They will be responsible for troubleshooting and resolving complex technical issues for customers, while collaborating across teams and contributing to product improvements.

This role offers significant flexibility with up to 100% remote work capability, though some travel (0-25%) may be required. The position combines technical expertise with customer service, requiring both strong problem-solving skills and excellent communication abilities. It's an excellent opportunity for someone looking to grow their career in cybersecurity while working with industry-leading technology and enterprise-scale solutions.

Microsoft offers comprehensive benefits including industry-leading healthcare, educational resources, parental leave, and investment opportunities. The company maintains a strong commitment to diversity and inclusion, seeking to empower every person and organization to achieve more. This role provides an excellent opportunity to work with cutting-edge security technologies while making a significant impact on customer success.