Support Engineer, Developer & Azure Services (DAS)
Description For Support Engineer, Developer & Azure Services (DAS)
Microsoft is seeking a Support Engineer for their Developer & Azure Services (DAS) team in Japan. This role is part of the Customer Service & Support (CSS) organization, which has over 14,000 support engineers worldwide serving 196 countries. The position focuses on providing high-level technical support for Azure services, development tools, and cloud infrastructure. The ideal candidate will have strong technical troubleshooting abilities, excellent communication skills in both Japanese and English, and experience with cloud technologies and software development. The role offers flexible work arrangements including remote options, comprehensive benefits, and opportunities for career growth within Microsoft's global organization. You'll be working with cutting-edge technologies including Azure App Services, .NET, DevOps tools, and various cloud services while collaborating with teams worldwide to solve complex technical challenges.
Responsibilities For Support Engineer, Developer & Azure Services (DAS)
- Provide technical support via phone (20%) and email/web (80%)
- Collaborate with global support engineers, managers, and development teams
- Perform trace analysis, debugging, and troubleshooting
- Create sample code and provide solutions
- Report product issues to development teams
- Contribute to case deflection and automation initiatives
- Mentor new engineers and provide training
- Participate in on-call rotation for emergency support
Requirements For Support Engineer, Developer & Azure Services (DAS)
- 3+ years of technical support, technical consulting, or IT experience
- Strong problem-solving and troubleshooting abilities
- Excellent communication skills in Japanese (Business level)
- English communication skills (Conversational business level)
- Experience with programming languages like C, C++, C#, .NET, Java, Python, Node.js
- Knowledge of OS fundamentals and architecture
- Experience with Azure DevOps
Benefits For Support Engineer, Developer & Azure Services (DAS)
- Industry leading healthcare
- Educational resources
- Product and service discounts
- Savings and investments
- Maternity and paternity leave
- Generous time away
- Giving programs
- Networking opportunities
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