Support Engineer Manager

Microsoft's Customer Experience & Success (CE&S) organization, with over 17,000 employees worldwide, is seeking a Senior Support Engineering Manager to join their Customer Service & Support (CSS) team in Vancouver. This role offers a unique opportunity to lead a team of technical support professionals while driving customer success and product improvement.

The position involves managing a team of support engineers who resolve complex technical issues for Microsoft customers. As a manager, you'll be responsible for building and maintaining customer relationships, ensuring excellent support experiences, and contributing to product enhancement through customer feedback. The role combines technical leadership with people management, requiring both deep product knowledge and strong leadership capabilities.

Working in a hybrid model with up to 50% work-from-home flexibility, you'll be part of an organization that leverages Microsoft's AI technology to help consumers, businesses, and partners resolve issues efficiently and securely. The role offers competitive compensation ranging from CAD $91,000 to CAD $168,400 per year, along with comprehensive benefits including healthcare, educational resources, and parental leave.

Key responsibilities include developing team strategies, managing performance metrics, driving operational excellence, and collaborating across organizational boundaries. You'll also play a crucial role in product improvement by aggregating and communicating customer feedback to stakeholders.

This position is ideal for someone with 5+ years of operational excellence or delivery management experience, strong leadership capabilities, and a passion for customer success. The role offers significant career growth opportunities, allowing you to develop deep technology industry knowledge while building and leading diverse teams in a dynamic, mission-driven environment.