Support Engineer Manager- Data Technology

Microsoft's Customer Experience & Success (CE&S) organization is seeking a Support Engineer Manager for their Data Technology team in Vancouver. This leadership role combines technical expertise with people management, overseeing a team of managers while driving operational excellence in customer support.

The position offers a hybrid work environment with up to 50% work from home flexibility. As a manager, you'll be responsible for developing and implementing strategies that align with Microsoft's broader organizational goals, focusing on improving customer experience and ROI. You'll lead initiatives in tooling, automation, and service delivery while managing budgets and resources effectively.

Key aspects of the role include attracting and developing top talent, fostering an inclusive global culture, and driving technical support excellence. You'll collaborate across multiple teams to resolve complex customer issues, implement readiness strategies for new technologies, and influence product improvements through customer feedback.

The ideal candidate brings 7+ years of operational excellence in technical support or related fields, with at least 3 years of experience managing managers. This role offers competitive compensation ranging from CAD $121,800 to CAD $219,100 per year, along with comprehensive benefits including healthcare, educational resources, and parental leave.

Join Microsoft's mission to empower every person and organization on the planet to achieve more, while working with cutting-edge technology and leading a diverse, high-performing team in a collaborative, growth-minded environment.