Support Engineer Manager- Data Technology
Description For Support Engineer Manager- Data Technology
Microsoft's Customer Experience & Success (CE&S) organization is seeking a Support Engineer Manager for their Data Technology team in Vancouver. This leadership role combines technical expertise with people management, overseeing a team of managers while driving operational excellence and customer success. The position offers a hybrid work arrangement with up to 50% work from home flexibility.
The role involves strategic leadership in technical support engineering, focusing on data-driven decision making, operational efficiency, and customer service excellence. You'll be responsible for managing team performance, developing talent, and ensuring the delivery of world-class technical support services. The position requires strong technical background combined with proven leadership experience.
Key aspects include budget management, strategic planning, and driving technological innovation while maintaining strong customer relationships. The role offers competitive compensation ranging from CAD $121,800 to CAD $219,100 per year, along with comprehensive benefits including healthcare, educational resources, and work-life balance provisions.
This is an excellent opportunity for experienced technical leaders who want to make a significant impact at one of the world's leading technology companies. The role combines technical expertise with strategic leadership, offering the chance to shape the future of customer support while working with cutting-edge technologies.
Responsibilities For Support Engineer Manager- Data Technology
- Lead and manage a team of managers toward successful business outcomes
- Drive diversity and inclusion initiatives within the organization
- Oversee development and implementation of fiscal organization budget
- Ensure customer issue resolution and relationship management
- Analyze group readiness strategy and execute readiness plans
- Drive product quality improvements through customer feedback
- Establish operational frameworks and standards
- Collaborate on cross-team and cross-product technical issues
Requirements For Support Engineer Manager- Data Technology
- 7+ years operational excellence, delivery management, account management, sales, or vendor management experience
- 3+ years experience of managing managers
- Bachelor's Degree in Computer Science, Information Technology (IT), or related field
- Microsoft Cloud Background Check clearance
- Effective customer service, communication, and interpersonal skills
- Ability to manage high pressure situations
- Microsoft Technology Certifications (preferred)
Benefits For Support Engineer Manager- Data Technology
- Industry leading healthcare
- Educational resources
- Discounts on products and services
- Savings and investments
- Maternity and paternity leave
- Generous time away
- Giving programs
- Opportunities to network and connect
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