Support Engineer - Networking

Microsoft has an exciting opportunity for a Support Engineer to join the international Sovereign Azure Platform team, focused on secure networking and administration capabilities. In support of Sovereign Microsoft Azure capabilities, our services enable secure data transfer between platforms, supporting security, sovereignty, monitoring and control. We are looking for a strong Support Engineer to join a fast-paced team and solve complex network-focused problems in the domain of mission-critical and highly assured distributed systems – including secure gateways, remote access systems, and highly resilient networks.

In this role, you will have the opportunity to support the operation of a critical set of secure services to be consumed by customers. The networks, systems, and software you support will be required to meet complex security policy and assurance requirements of both public and private sector customers.

Responsibilities include:

• Providing support, troubleshooting, and automation for products, services, and experiences within high-assurance environments
• Utilizing DevOps practices to deploy, operate, and maintain specific services, primarily related to networking, servers, and desktops
• Providing 24/7/365 support with rotating on-call duties
• Collaborating across the global organization to maximize process sharing and reuse
• Working closely with security teams to ensure adherence to security standards
• Approximately 50-75% onsite travel for effective coordination, monitoring, and collaboration

Required Qualifications:

• Bachelor's Degree or equivalent with multiple years of hands-on experience in providing operations support to complex IT environments
• Excellent knowledge and strong experience of IP networking foundations
• Proven knowledge and experience with NAT, ACLs, IPSEC VPNs, Firewalls, and routing protocols
• Extensive experience in service support with on-call responsibilities
• Strong problem-solving and communication skills in both German and English

This role offers the opportunity to work on cutting-edge technology in a dynamic, global environment while contributing to Microsoft's mission of empowering every person and organization on the planet to achieve more.