Supportability Manager for Security and Compliance
Description For Supportability Manager for Security and Compliance
Microsoft's Customer Experience & Success (CE&S) organization is seeking a Senior Supportability Manager to lead their security and compliance initiatives. This role sits within the Customer Service & Support (CSS) organization, where you'll lead a team focused on anticipating, understanding, and resolving product and supportability issues in the security domain.
The position offers a unique blend of technical leadership and people management, requiring expertise in cloud security, incident response, and supportability engineering. You'll work directly with Engineering Leaders and senior product experts across Microsoft to improve products and create self-serve capabilities, diagnostic tools, and automation solutions.
The role offers competitive compensation ranging from $103,800 to $200,300 (higher in SF and NYC areas), along with comprehensive benefits including healthcare, educational resources, and parental leave. Working in a remote-friendly environment (up to 100% work from home), you'll have the opportunity to influence Microsoft's security and compliance solutions while leading a global team.
This is an excellent opportunity for experienced technical leaders who want to make a significant impact on Microsoft's security infrastructure while developing their leadership skills and technical expertise. The role combines strategic thinking with hands-on technical guidance, making it perfect for those who excel at both people management and technical problem-solving.
You'll be part of Microsoft's mission to empower every person and organization on the planet to achieve more, working in an inclusive culture that values growth mindset, innovation, and collaboration. The position offers significant career growth opportunities and the chance to work with cutting-edge security technologies while leading initiatives that directly impact Microsoft's global customer base.
Responsibilities For Supportability Manager for Security and Compliance
- Lead and manage team members through modeling, coaching, and caring
- Serve as trusted advisor and supportability sponsor across product lines
- Establish issue and risk identification methods
- Drive collaboration with development teams to create solutions
- Lead innovative approaches to mitigation including automated solutions and diagnostic tools
- Support team on escalated customer issues involving high-impact customers
- Guide team through development of migration strategies for technology changes
- Leverage data to communicate business impact and drive discussions with product team
- Coach team to create product quality of feature releases and support readiness
Requirements For Supportability Manager for Security and Compliance
- 8+ years related work experience in technical/customer services, support, business process operations, product development/management, or related fields
- Bachelor's Degree in Computer Science, IT, Business, or related field (with 5+ years experience) OR Master's Degree (with 4+ years experience)
- 5+ years of people management and business leadership experience
- 5+ years program management experience with remote and globally distributed teams
- 5+ years experience driving engineer readiness and/or product quality investments
- Experience with Cloud Security, Malware landscape, and/or Incident Response preferred
- Experience with PowerBI, SQL and/or Kusto Query language preferred
- Ability to navigate and influence in a matrixed organization
Benefits For Supportability Manager for Security and Compliance
- Industry leading healthcare
- Educational resources
- Discounts on products and services
- Savings and investments
- Maternity and paternity leave
- Generous time away
- Giving programs
- Opportunities to network and connect
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