Technical Support Engineer

Microsoft's Customer Experience & Success (CE&S) organization, with over 17,000 employees worldwide, is seeking a Technical Support Engineer for their Customer Service & Support (CSS) team. This role involves owning, troubleshooting, and solving complex customer technical issues, using collaboration and best practices. The position requires a passion for customer success, problem-solving skills, and technical proficiency in Microsoft products and technologies.

Key responsibilities include:

• Solving complex, high-profile customer cases
• Owning the customer support experience
• Identifying cases for escalation
• Contributing to case deflection initiatives and automation
• Providing technical coaching and mentoring
• Driving technical collaboration across teams

The ideal candidate should have:

• A Bachelor's degree in Computer Science, IT, or related field with 1+ years of experience, or 3+ years of relevant experience
• Fluency in Mandarin, confidence in English and Korean
• Experience with Windows Server, Active Directory, Azure, and enterprise cloud environments
• Knowledge of Microsoft products, including System Center Data Protection Manager and Azure services
• Scripting and automation skills (PowerShell, Python, Java)

This role offers a flexible work arrangement with up to 50% work from home. Microsoft provides industry-leading healthcare, educational resources, savings and investments opportunities, parental leave, and more. Join Microsoft to build a future where customers achieve their business outcomes faster with technology that does more.