Technical Support Engineer

Microsoft, a global technology leader with over 17,000 employees worldwide, is seeking a Technical Support Engineer to join their Customer Experience & Success (CE&S) organization. This role offers an exciting opportunity to work with cutting-edge technology while making a significant impact on customer success.

The position involves owning, troubleshooting, and resolving complex technical issues across Microsoft's product suite. You'll be working in a hybrid environment, with up to 50% work from home flexibility, and potential travel requirements of 0-25%. The role offers competitive compensation ranging from $66,900 to $148,200, depending on location and experience.

As a Technical Support Engineer, you'll be responsible for reviewing and resolving complex technical issues, performing in-depth product troubleshooting, and collaborating across teams. The role requires strong technical expertise in areas such as Office 365, Windows Administration, SharePoint, and cloud technologies. You'll also have the opportunity to mentor new engineers and contribute to product improvement initiatives.

The ideal candidate should have at least 3 years of technical support or IT experience, or a Bachelor's degree in Computer Science with 1+ year of experience. Strong understanding of DNS, HTTP protocols, and cloud architecture is essential. Microsoft offers comprehensive benefits including industry-leading healthcare, educational resources, parental leave, and investment opportunities.

This role is perfect for someone who is passionate about technology, enjoys solving complex problems, and wants to work in a collaborative environment that values growth and innovation. Join Microsoft's mission to empower every person and organization on the planet to achieve more.