Technical Support Engineer

Microsoft's Customer Experience & Success (CE&S) organization, with over 17,000 employees worldwide, is seeking a Technical Support Engineer to join their Customer Service & Support (CSS) team. This role offers an exciting opportunity to work with Microsoft's cutting-edge AI technology while helping customers resolve technical issues and maximize their Microsoft investments. The position involves owning, troubleshooting, and solving customer technical issues, with a focus on Azure and cloud technologies. You'll be part of a team that builds trust and confidence for every person and organization through delivering seamless support experiences.

The role offers competitive compensation ranging from $66,900 to $135,000 annually (higher in SF and NYC areas), along with comprehensive benefits including healthcare, educational resources, and parental leave. Working in a hybrid environment with up to 50% work from home flexibility, you'll have the opportunity to develop your technical expertise while contributing to Microsoft's mission of empowering every person and organization on the planet to achieve more.

As a Technical Support Engineer, you'll collaborate across teams, mentor newer team members, and contribute to product improvement through direct customer feedback. The position requires strong technical troubleshooting skills, experience with Azure environments, and excellent customer communication abilities. This role is perfect for someone who combines technical expertise with a passion for customer success and wants to grow their career in a dynamic, innovative environment.