Technical Support Engineer

Microsoft's Customer Experience & Success (CE&S) organization is seeking a Technical Support Engineer to join their Customer Service & Support (CSS) team. This role offers a unique opportunity to work with Microsoft's cutting-edge AI technology while helping customers resolve technical issues and maximize their Microsoft investments. The position allows for 100% remote work flexibility and is part of a larger mission to empower customers through differentiated experiences.

The ideal candidate will have strong technical troubleshooting abilities, excellent communication skills, and experience with enterprise technologies including Hyper-V, Active Directory, and network virtualization. You'll be responsible for handling complex technical issues, collaborating across teams, and contributing to product improvement through direct customer feedback.

This role offers significant career growth opportunities, allowing you to develop expertise in Microsoft's enterprise solutions while working with a diverse range of customers. The position comes with comprehensive benefits including industry-leading healthcare, educational resources, and parental leave. The salary range is competitive, ranging from CAD $66,500 to CAD $128,300 per year.

As part of Microsoft's commitment to customer success, you'll join a team of over 17,000 professionals worldwide, working in an inclusive environment that values growth mindset, innovation, and collaboration. This role is perfect for someone who is passionate about technical problem-solving, customer service, and continuous learning in a dynamic technology environment.