Technical Support Engineer

Microsoft's Customer Experience & Success (CE&S) organization, with over 17,000 employees worldwide, is seeking a Technical Support Engineer to join their Customer Service & Support (CSS) team. This role offers a unique opportunity to work with Microsoft's cutting-edge AI technology while helping customers resolve complex technical issues. As a Technical Support Engineer, you'll be responsible for troubleshooting, problem-solving, and providing technical guidance to enterprise customers.

The position offers a flexible hybrid work arrangement with up to 50% work from home capability. You'll be part of a team that builds trust and confidence for every person and organization through delivering seamless support experiences. The role requires strong technical expertise in cloud technologies, system administration, and automation tools.

Key aspects of the role include owning complex customer technical issues, leading community building efforts, sharing knowledge through mentoring, and collaborating with engineering teams for product improvement. You'll work with Microsoft's extensive product portfolio, particularly focusing on cloud services, Azure platform, and enterprise solutions.

The ideal candidate should have a strong technical background with experience in enterprise environments, cloud technologies, and system administration. This role offers excellent growth opportunities, comprehensive benefits, and the chance to work with cutting-edge technologies while making a significant impact on customer success.

Working schedule flexibility is available with options for Tuesday-Saturday or Saturday-Wednesday shifts. The position comes with Microsoft's comprehensive benefits package, including industry-leading healthcare, educational resources, and various other perks, making it an excellent opportunity for career growth in a leading technology company.