Technical Support Engineer

Microsoft's Customer Experience & Success (CE&S) organization is seeking a Technical Support Engineer to join their Azure AI team. This role focuses on delivering world-class support for Azure Machine Learning, Azure OpenAI, and Cognitive Services. The position offers the flexibility to work up to 100% from home and is part of a 17,000+ employee organization dedicated to empowering customers to accelerate business value through differentiated customer experiences.

The ideal candidate will possess deep technical expertise in cloud services, particularly Azure, and have experience with AI and machine learning technologies. You'll be responsible for helping enterprise customers overcome complex challenges, optimize AI workloads, and accelerate their AI adoption. The role involves close collaboration with engineering teams, influencing product improvements, and ensuring customers maximize the value of Azure AI solutions.

This position offers competitive compensation ranging from CAD $91,000 to CAD $168,400 per year, along with comprehensive benefits including healthcare, educational resources, and parental leave. The role requires 5+ years of technical support or IT experience (or a relevant Bachelor's degree with 3+ years experience) and demands expertise in various programming languages and cloud technologies.

As part of Microsoft's mission to empower every person and organization on the planet, you'll work in an inclusive culture that values growth mindset, innovation, and collaboration. This is an excellent opportunity for someone passionate about AI technology and customer success to make a significant impact in a leading global technology company.