Technical Support Engineer

Microsoft's Customer Experience & Success (CE&S) organization is seeking a Technical Support Engineer to join their Azure AI team. This role focuses on delivering world-class support for Azure Machine Learning, Azure OpenAI, and Cognitive Services. The position offers the flexibility of up to 100% remote work and is part of a 17,000+ employee organization dedicated to empowering customers to accelerate business value through differentiated experiences.

The role involves working with enterprise customers to overcome complex challenges, optimize AI workloads, and accelerate AI adoption. You'll collaborate with engineering teams, influence product improvements, and ensure customers maximize the value of Azure AI solutions. This position requires deep technical expertise in cloud services, AI/ML technologies, and various programming languages.

As a Technical Support Engineer, you'll be responsible for resolving highly complex cases, serving as an escalation point, performing product troubleshooting, and contributing to product improvements. You'll also lead case triage meetings, develop readiness programs, and act as a trusted advisor to the product group.

The position offers competitive compensation ranging from CAD $91,000 to CAD $168,400 per year, along with comprehensive benefits including healthcare, educational resources, parental leave, and investment opportunities. This is an excellent opportunity for experienced professionals who are passionate about AI technology and customer success to join a leading global technology company.