Technical Support Engineer

Microsoft's Customer Experience & Success (CE&S) organization is seeking a Technical Support Engineer to join their Customer Service & Support (CSS) team. This role offers a unique opportunity to work with Microsoft's cutting-edge AI technology while helping customers resolve technical issues and maximize their Microsoft investments.

The position combines technical expertise with customer service, requiring strong problem-solving abilities and excellent communication skills. As a Technical Support Engineer, you'll be responsible for troubleshooting complex technical issues, collaborating across teams, and contributing to the improvement of support processes through automation and self-help initiatives.

The role offers significant flexibility with up to 100% work-from-home options, making it an attractive opportunity for those seeking work-life balance. You'll be part of Microsoft's mission to empower every person and organization on the planet to achieve more, working in an inclusive culture that values growth mindset, innovation, and collaboration.

Key technical areas include cloud computing, operating systems, virtualization, and Microsoft Azure Platform services. The position offers excellent growth opportunities, including the chance to develop technical proficiency, leadership skills, and cross-functional collaboration abilities. Benefits include comprehensive healthcare, educational resources, and various other perks that make Microsoft an employer of choice.

This role is ideal for someone with a technical background who is passionate about customer success and wants to be part of a global technology leader that's shaping the future of digital transformation.