Technical Support Engineer

Microsoft's Customer Experience & Success (CE&S) organization, with over 17,000 employees worldwide, is seeking a Technical Support Engineer to join their Customer Service & Support (CSS) team. This role offers a unique opportunity to work with Microsoft's cutting-edge AI technology while helping customers resolve technical issues and maximize their Microsoft investments.

As a Technical Support Engineer, you'll be part of an organization dedicated to building trust and delivering seamless support experiences. The position offers a flexible hybrid work arrangement, allowing up to 50% work from home, with occasional travel (0-25%). You'll be responsible for troubleshooting complex technical issues, collaborating across teams, and contributing to product improvements.

The role combines technical expertise with customer service, requiring strong problem-solving abilities and excellent communication skills in both English and Mandarin. You'll work with various technologies including .NET, C++, debugging tools, and cloud services. This position offers significant growth potential, allowing you to develop both technical and professional skills while working with Microsoft's extensive product portfolio.

Microsoft offers comprehensive benefits including industry-leading healthcare, educational resources, parental leave, and investment opportunities. The company's inclusive culture, focused on growth mindset and innovation, provides an excellent environment for career development. Join Microsoft to be part of a team that empowers global digital transformation while building your career in technical support engineering.