Technical Support Engineer

Microsoft's Customer Experience & Success (CE&S) organization, with over 17,000 employees worldwide, is seeking a Technical Support Engineer to join their Customer Service & Support (CSS) team. This role offers a unique opportunity to work with Microsoft's cutting-edge AI technology while helping customers resolve complex technical issues. As a Technical Support Engineer, you'll be responsible for troubleshooting and solving sophisticated customer problems, particularly focusing on Azure cloud infrastructure and services. The position offers a flexible hybrid work arrangement with up to 50% work from home capability and requires 0-25% travel.

The role combines technical expertise with customer service excellence, requiring strong knowledge of cloud architecture, operating systems, and networking. You'll work with Azure IaaS deployments, virtualization technologies, and various infrastructure components. The position demands proficiency in both technical skills and language abilities, requiring fluency in either Portuguese or Spanish, along with strong English communication skills.

This opportunity provides excellent career growth potential, allowing you to develop your technical proficiency while contributing to Microsoft's mission of empowering every person and organization on the planet. The company offers comprehensive benefits, including industry-leading healthcare, educational resources, and work-life balance benefits. You'll be part of a collaborative environment that values innovation, inclusion, and continuous learning, with opportunities to mentor others and contribute to product improvements.

The ideal candidate will have a strong technical background, either through hands-on experience or formal education in Computer Science or IT, combined with excellent problem-solving abilities and a customer-focused mindset. This role is perfect for someone who enjoys technical challenges, values customer success, and wants to be part of a leading technology company that's shaping the future of cloud computing and technical support.