Technical Support Engineer- AI Support

Microsoft's Customer Experience & Success (CE&S) organization, with over 17,000 employees worldwide, is seeking a Technical Support Engineer for their AI Support team. This role is part of a dedicated group of technology-oriented professionals focused on enabling Microsoft's mission through exceptional customer service. The position offers unique exposure to cutting-edge technologies including Azure OpenAI, Azure AI Foundry, and Azure Machine Learning services.

As a Technical Support Engineer, you'll serve as a frontline technical resource, handling customer and partner inquiries via multiple channels. The role demands excellent communication skills and service-oriented mindset, as you'll be responsible for managing customer experiences from problem identification to resolution. You'll work with a comprehensive product ecosystem, helping Microsoft customers worldwide generate value from AI and data solutions.

The position offers flexible working arrangements with up to 50% work-from-home capability. You'll be joining Microsoft's mission to empower every person and organization globally, working in a culture that emphasizes growth mindset, innovation, and collaboration. The role requires strong technical expertise in AI technologies, programming languages, and cloud concepts, combined with excellent problem-solving abilities.

This opportunity is ideal for someone with a background in Computer Science or IT, who has experience in technical support and a passion for AI technologies. You'll benefit from Microsoft's comprehensive benefits package, including industry-leading healthcare, educational resources, and work-life balance provisions. The role offers significant growth potential through continuous learning and collaboration with global teams.