Technical Support Engineer - Azure

A global technology company empowering every person and organization on the planet to achieve more.
$80,000 - $120,000
Cloud
Mid-Level Software Engineer
Remote
5,000+ Employees
3+ years of experience
Enterprise SaaS

Description For Technical Support Engineer - Azure

Microsoft's Customer Experience & Success (CE&S) organization, with over 17,000 employees worldwide, is seeking a Technical Support Engineer for their Azure platform. This role sits within the Customer Service & Support (CSS) team, focusing on building trust and confidence through seamless support experiences. The position offers up to 100% remote work flexibility and involves troubleshooting complex technical issues using Microsoft's AI technology.

The ideal candidate will be responsible for resolving customer technical challenges, collaborating across teams, and contributing to product improvements. This role provides excellent opportunities for career growth, developing problem-solving skills, and advancing technical expertise. The position requires strong programming knowledge in languages like C#, Java, Python, and experience with cloud technologies including Azure services.

Microsoft offers comprehensive benefits including industry-leading healthcare, educational resources, parental leave, and investment opportunities. The company's mission-driven culture emphasizes growth mindset, innovation, and collaboration, making it an ideal environment for professionals looking to make a significant impact in cloud technology support while working with cutting-edge technologies.

Last updated 3 days ago

Responsibilities For Technical Support Engineer - Azure

  • Own, investigate and solve customer technical issues
  • Collaborate within and across teams
  • Lead or participate in building communities with peer delivery roles
  • Develop technical and professional proficiency through training and readiness
  • Identify potential product defects and escalate appropriately

Requirements For Technical Support Engineer - Azure

Java
JavaScript
Node.js
Python
Redis
Kubernetes
  • Several years technical support, technical consulting experience, or IT experience OR Bachelor's Degree in Computer Science, IT, or related field
  • Customer Support or Software Development experience
  • Experience in programming languages: C#, C++, Java, Python, Node.js
  • Excellent problem solving and troubleshooting skills
  • Experience with Redis Cache, Service Fabric, Service Bus, Event Hub, Cloud Service, IoT suite, Azure Batch, Mobile Apps, Container, REST/SOAP API, Kubernetes (preferred)
  • Network and DNS troubleshooting skills
  • Familiarity with Web Servers such as IIS
  • Familiarity with packet sniffers
  • Confident English language skills in reading, writing and speaking

Benefits For Technical Support Engineer - Azure

Medical Insurance
Education Budget
Parental Leave
  • Industry leading healthcare
  • Educational resources
  • Discounts on products and services
  • Savings and investments
  • Maternity and paternity leave
  • Generous time away
  • Giving programs
  • Opportunities to network and connect

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