Technical Support Engineer- Azure App Services

A global technology company empowering every person and organization on the planet to achieve more.
Cloud
Entry-Level Software Engineer
Hybrid
5,000+ Employees
1+ year of experience
Enterprise SaaS · Cloud

Description For Technical Support Engineer- Azure App Services

Microsoft's Customer Experience & Success (CE&S) organization, with over 17,000 employees worldwide, is seeking a Technical Support Engineer for their Azure App Services team. This role is part of the Customer Service & Support (CSS) organization, which focuses on building trust and confidence through seamless support experiences. The position offers a flexible work arrangement with up to 100% remote work possibility.

As a Technical Support Engineer, you'll be at the forefront of technical problem-solving, working with Microsoft's cutting-edge AI technology to help customers resolve issues and optimize their Microsoft investments. The role requires a unique blend of technical expertise and customer service skills, making it perfect for someone who enjoys both technology and helping others.

The position offers significant career growth opportunities, allowing you to develop your technical proficiency while honing your problem-solving and collaboration skills. You'll work with a diverse range of technologies, including various programming languages and cloud services, while being part of Microsoft's mission to empower every person and organization globally.

The role comes with Microsoft's comprehensive benefits package, including industry-leading healthcare, educational resources, and work-life balance benefits. You'll be joining a company known for its inclusive culture, where innovation and growth mindset are core values. The position offers the flexibility of hybrid work, making it an attractive opportunity for those seeking work-life balance while working with cutting-edge technology.

Last updated 11 days ago

Responsibilities For Technical Support Engineer- Azure App Services

  • Own, investigate and solve customer technical issues
  • Collaborate within and across teams using troubleshooting tools and practices
  • Lead or participate in building communities with peer delivery roles
  • Develop technical and professional proficiency through training
  • Identify potential product defects and escalate appropriately

Requirements For Technical Support Engineer- Azure App Services

Java
JavaScript
Node.js
PHP
Python
Ruby
  • Bachelor's degree in Computer Science, Information Technology (IT), or related field AND 1+ years of technical support experience (OR 3+ years experience without degree)
  • Fluent in Mandarin (reading, writing, speaking)
  • Confident in English (reading, writing, speaking)
  • Experience in software development, technical support, systems development, IT DevOps or consulting
  • Excellent communication skills
  • Strong problem solving skills
  • Strong working knowledge of web services and technologies
  • Networking skills and cloud development experience

Benefits For Technical Support Engineer- Azure App Services

Medical Insurance
Education Budget
Parental Leave
  • Industry leading healthcare
  • Educational resources
  • Discounts on products and services
  • Savings and investments
  • Maternity and paternity leave
  • Generous time away
  • Giving programs
  • Opportunities to network and connect

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