Technical Support Engineer- Azure App Services

A global technology company empowering every person and organization on the planet to achieve more.
Cloud
Mid-Level Software Engineer
Hybrid
5,000+ Employees
3+ years of experience
Enterprise SaaS · Cloud

Description For Technical Support Engineer- Azure App Services

Microsoft's Customer Experience & Success (CE&S) organization is seeking a Technical Support Engineer for their Azure App Services team. This role is part of the Customer Service & Support (CSS) organization, which focuses on building trust and confidence through seamless support experiences. The position offers a hybrid work environment with up to 50% work from home flexibility.

The ideal candidate will be responsible for troubleshooting and resolving customer technical issues related to Azure services, requiring strong problem-solving abilities and technical expertise. With over 17,000 employees worldwide, Microsoft provides an environment where you can grow your career while making a significant impact on customer success.

This role combines technical support with opportunities for professional development, allowing you to work with cutting-edge cloud technologies and contribute to product improvements. You'll be part of a team that leverages Microsoft's AI technology to help customers resolve issues efficiently and securely.

Key aspects of the role include debugging applications, working with various programming languages and frameworks, and maintaining strong communication with both customers and internal teams. The position offers comprehensive benefits, including industry-leading healthcare, educational resources, and work-life balance benefits.

This is an excellent opportunity for someone with a technical background who enjoys problem-solving and wants to work at the forefront of cloud technology while helping customers achieve their business outcomes through Microsoft's products and services.

Last updated 2 days ago

Responsibilities For Technical Support Engineer- Azure App Services

  • Own, investigate and solve customer technical issues
  • Analyze and resolve Azure-related problems
  • Debug and troubleshoot code issues
  • Communicate technical information to customers
  • Create technical content including blog articles and training materials
  • Provide feedback to engineering teams on bugs and customer pain points
  • Participate in technical triage meetings
  • Collaborate with cross-functional teams
  • Document work and time spent on customer issues
  • Continually learn and develop expertise in cloud technologies

Requirements For Technical Support Engineer- Azure App Services

Java
PHP
Python
Node.js
Linux
TypeScript
  • Bachelor's degree in Computer Science, IT, or related field with 1+ year experience, OR 3+ years of technical experience
  • Fluent in Mandarin (reading, writing, speaking)
  • Confident in English (reading, writing, speaking)
  • Experience in software development, technical support, or IT DevOps
  • Strong problem-solving and debugging skills
  • Knowledge of web services and technologies
  • Experience with software development in C++, .NET, C#, or other languages
  • Understanding of cloud development and networking

Benefits For Technical Support Engineer- Azure App Services

Medical Insurance
Education Budget
Parental Leave
Mental Health Assistance
  • Industry leading healthcare
  • Educational resources
  • Discounts on products and services
  • Savings and investments
  • Maternity and paternity leave
  • Generous time away
  • Giving programs
  • Networking opportunities

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