Technical Support Engineer - Azure Database MYSQL

Microsoft's Customer Experience & Success (CE&S) organization is seeking a Technical Support Engineer for their Azure Database MySQL team. With over 17,000 employees worldwide, CE&S is dedicated to empowering customers to accelerate business value through differentiated experiences. This role offers a unique opportunity to work with cutting-edge database and AI technologies while providing critical support to Microsoft's business customers.

As a Technical Support Engineer, you'll be at the forefront of solving complex technical challenges, working with Azure's MySQL database services. The position offers a hybrid work arrangement with up to 50% work-from-home flexibility. You'll be part of a dynamic team responsible for delivering outstanding technical support through various channels including phone, email, and web.

The role combines technical expertise with customer service excellence, requiring strong problem-solving abilities and excellent communication skills. You'll have the opportunity to grow into a subject matter expert while receiving mentorship from experienced colleagues. The position involves collaborating with engineering teams, contributing to product improvements, and creating self-help resources for customers.

Microsoft offers comprehensive benefits including industry-leading healthcare, educational resources, parental leave, and investment opportunities. The company's commitment to diversity, inclusion, and professional growth makes it an ideal place for those passionate about technology and customer success. This role is perfect for someone who thrives in a challenging environment, enjoys solving complex problems, and wants to be part of shaping the future of database technologies at Microsoft.