Technical Support Engineer - Azure DevOps

Global technology company empowering people and organizations to achieve more through software and services.
DevOps
Mid-Level Software Engineer
Remote
5,000+ Employees
3+ years of experience
Enterprise SaaS

Description For Technical Support Engineer - Azure DevOps

Microsoft's Customer Experience & Success (CE&S) organization, with over 17,000 employees worldwide, is seeking a Technical Support Engineer for Azure DevOps. This role is part of the Customer Service & Support (CSS) team, where you'll be responsible for troubleshooting and resolving customer technical issues. The position offers up to 100% work-from-home flexibility and focuses on delivering exceptional customer support leveraging Microsoft's AI technology.

As a Technical Support Engineer, you'll own customer technical issues, collaborate across teams, and contribute to product improvements. The role requires strong troubleshooting skills, particularly in Azure DevOps and related technologies. You'll have opportunities to build communities, share knowledge, and develop your technical expertise through continuous learning and training.

Microsoft offers comprehensive benefits, including industry-leading healthcare, educational resources, and work-life balance benefits. The company's mission to empower every person and organization on the planet creates an inclusive culture where employees can thrive with a growth mindset.

This position is ideal for someone passionate about customer success, with experience in technical support and Azure technologies. You'll be part of a global team that leverages cutting-edge AI technology to help customers achieve more from their Microsoft investments.

Last updated 3 months ago

Responsibilities For Technical Support Engineer - Azure DevOps

  • Own, investigate and solve customer technical issues
  • Collaborate within and across teams using troubleshooting tools and practices
  • Lead or participate in building communities with peer delivery roles
  • Develop technical and professional proficiency through training
  • Identify potential product defects and escalate appropriately

Requirements For Technical Support Engineer - Azure DevOps

Kubernetes
Linux
  • Multiple years of technical support, technical consulting, or IT experience
  • Experience in customer facing or customer support role
  • Experience in troubleshooting Azure DevOps, Web App on Linux, Windows IIS, Azure Web Apps or Docker
  • Fluent English language skills (reading, writing, speaking)
  • Strong troubleshooting and problem-solving skills

Benefits For Technical Support Engineer - Azure DevOps

Medical Insurance
Education Budget
Parental Leave
  • Industry leading healthcare
  • Educational resources
  • Discounts on products and services
  • Savings and investments
  • Maternity and paternity leave
  • Generous time away
  • Giving programs
  • Opportunities to network and connect

Interested in this job?

Jobs Related To Microsoft Technical Support Engineer - Azure DevOps

Service Engineer II

Service Engineer II position at Microsoft Dublin, focusing on infrastructure security, automation, and systems administration for critical internal services.

Support Engineer (Azure DevOps and Developer Support)

Microsoft Support Engineer position in Seoul focusing on Azure DevOps and Developer Support, offering remote work and comprehensive benefits.

Technical Support Engineer

Technical Support Engineer position at Microsoft, offering remote work, competitive salary, and opportunity to work with enterprise technologies while providing customer support.

Instrumentation Engineer

Critical Environment Instrumentation Engineer role at Microsoft, managing datacenter infrastructure and industrial control systems in Singapore.

Critical Environment Instrumentation Engineer

Critical Environment Instrumentation Engineer role at Microsoft managing datacenter infrastructure and industrial control systems.