Technical Support Engineer - Azure Networking

Microsoft's Customer Experience & Success (CE&S) organization is seeking a Technical Support Engineer specializing in Azure Networking. This role is part of the Customer Service & Support (CSS) team, where you'll be responsible for troubleshooting and resolving complex technical issues related to Azure networking infrastructure.

The position offers a unique opportunity to work with Microsoft's cutting-edge AI technology while helping customers optimize their Microsoft investments. As a Senior Technical Support Engineer, you'll be at the forefront of cloud networking technologies, working with enterprise-level network environments and modern cloud infrastructure.

The role combines technical expertise in networking protocols, cloud infrastructure, and security with customer-facing responsibilities. You'll need strong knowledge of TCP/IP, OSI model, and various networking protocols including VPN, IPsec, DHCP, DNS, and BGP. Experience with packet analysis tools and firewall configurations is essential.

What makes this role particularly attractive is its flexibility - offering up to 100% work-from-home options. You'll be part of Microsoft's global team of over 17,000 CE&S employees, contributing to the company's mission of empowering every person and organization on the planet to achieve more.

The position offers comprehensive benefits including industry-leading healthcare, educational resources, and parental leave. You'll have opportunities for continuous learning, career growth, and collaboration with expert teams across Microsoft. The role requires a passion for customer success, strong problem-solving abilities, and excellent communication skills in English.

This is an ideal opportunity for someone who wants to combine deep technical expertise with customer service excellence while working for one of the world's leading technology companies. You'll be part of an organization that values growth mindset, innovation, and inclusive culture, making a real impact on customers' success with Microsoft technologies.