Technical Support Engineer - Azure Networking
Description For Technical Support Engineer - Azure Networking
Microsoft's Customer Experience & Success (CE&S) organization, with over 17,000 employees worldwide, is seeking a Technical Support Engineer for their Azure Networking team. This role is part of the Customer Service & Support (CSS) organization, which focuses on building trust and confidence through seamless support experiences. The position offers a hybrid work environment with up to 50% work from home flexibility and involves 0-25% travel.
As a Technical Support Engineer, you'll be responsible for troubleshooting and resolving customer technical issues related to Azure networking infrastructure. The role requires expertise in network protocols, cloud technologies, and security implementations. You'll work with cutting-edge technologies and Microsoft's AI solutions to help customers resolve issues efficiently and securely.
The ideal candidate should have strong networking fundamentals, including TCP/IP, OSI model, and various networking protocols. Experience with cloud environments, particularly Azure, and proficiency in network troubleshooting tools is essential. This position offers excellent growth opportunities, allowing you to develop technical expertise while working with Microsoft's innovative technologies.
Microsoft offers comprehensive benefits, including industry-leading healthcare, educational resources, and work-life balance benefits. The company culture promotes a growth mindset, innovation, and collaboration, making it an ideal environment for professional development. Join Microsoft's mission to empower global digital transformation while building a rewarding career in technical support engineering.
Responsibilities For Technical Support Engineer - Azure Networking
- Own, investigate and solve customer technical issues
- Collaborate within and across teams and leverage troubleshooting tools and practices
- Lead or participate in building communities with peer delivery roles and share knowledge
- Develop specific technical and professional proficiency through training and readiness
- Identify potential product defects and escalate appropriately to resolve
Requirements For Technical Support Engineer - Azure Networking
- Must have hands on multi years experience in technical support, technical consulting experience, or information technology services
- Strong knowledge and understanding of TCP, IP protocols and OSI model
- Experience with Infrastructure, Network Administration
- Expertise troubleshooting large Network Environments and familiarity with packet sniffers
- Fundamental awareness of Private, Hybrid, Public Cloud, OS: Windows and/or Linux, Virtualization of SDN technologies
- Knowledge and understanding of VPN, IPsec, DHCP, DNS, HTTP/s, MPLS, BGP, Layer3, Layer2
- Hands-on experience of Proxy and Firewall
- English Language: confident in reading, writing and speaking
- Must pass Microsoft Cloud Background Check
Benefits For Technical Support Engineer - Azure Networking
- Industry leading healthcare
- Educational resources
- Discounts on products and services
- Savings and investments
- Maternity and paternity leave
- Generous time away
- Giving programs
- Opportunities to network and connect
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