Technical Support Engineer - Azure Networking

A global technology company empowering people and organizations to achieve more through innovative software, services, and solutions.
Cloud
Mid-Level Software Engineer
Remote
5,000+ Employees
3+ years of experience
Enterprise SaaS · Cloud

Description For Technical Support Engineer - Azure Networking

Microsoft's Customer Experience & Success (CE&S) organization, with over 17,000 employees worldwide, is seeking a Technical Support Engineer specializing in Azure Networking. This role is part of the Customer Service & Support (CSS) team, where you'll be at the forefront of delivering exceptional technical support for Microsoft's cloud infrastructure.

The position offers a unique blend of technical challenge and customer interaction, requiring expertise in networking protocols, cloud technologies, and infrastructure management. You'll be responsible for troubleshooting complex networking issues, collaborating with engineering teams, and contributing to product improvements. The role provides significant opportunity for professional growth and technical skill development.

Working in this role, you'll have the flexibility of up to 100% remote work, with minimal travel requirements (0-25%). You'll be part of Microsoft's mission to empower every person and organization on the planet to achieve more, while working with cutting-edge cloud technologies and networking solutions.

The ideal candidate will bring strong networking fundamentals, cloud infrastructure knowledge, and excellent problem-solving abilities. You'll work with various tools and technologies, from packet analyzers to cloud platforms, making this an excellent opportunity for those passionate about networking and cloud technologies.

Benefits include comprehensive healthcare, educational resources, parental leave, and various other perks that make Microsoft an employer of choice. Join a team that values growth mindset, innovation, and collaboration, while building your career in one of technology's most dynamic areas.

Last updated 5 days ago

Responsibilities For Technical Support Engineer - Azure Networking

  • Own, investigate, and solve complex customer technical issues
  • Act as an advisor to customers
  • Lead in building communities with peer delivery roles
  • Share knowledge through readiness programs and technical coaching
  • Mentor others and deepen technical proficiency
  • Engage with Microsoft Engineering/Supportability teams
  • Investigate potential product defects
  • Help develop automation techniques and diagnostic tools

Requirements For Technical Support Engineer - Azure Networking

Kubernetes
Linux
  • Must have hands on multi years experience in technical support, technical consulting experience, or IT services
  • Strong knowledge of TCP/IP protocols and OSI model
  • Experience with Infrastructure and Network Administration
  • Expertise troubleshooting large Network Environments
  • Familiarity with packet sniffers: Wireshark or Network Monitor, Message Analyzer
  • Knowledge of Private, Hybrid, Public Cloud, Windows/Linux OS, SDN technologies
  • Understanding of VPN, IPsec, DHCP, DNS, HTTP/s, MPLS, BGP, Layer3, Layer2
  • Hands-on experience with Proxy and Firewall
  • Fluent English language skills
  • Must pass Microsoft Cloud Background Check

Benefits For Technical Support Engineer - Azure Networking

Medical Insurance
Education Budget
Parental Leave
  • Industry leading healthcare
  • Educational resources
  • Discounts on products and services
  • Savings and investments
  • Maternity and paternity leave
  • Generous time away
  • Giving programs
  • Opportunities to network and connect

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