Technical Support Engineer

Microsoft's Customer Experience & Success (CE&S) organization is seeking a Technical Support Engineer for their Dynamics 365 for Finance and Operations team. As an Embedded Escalation Engineer (EEE), you'll be at the forefront of Cloud Services, working with cutting-edge technology to resolve complex customer issues. The role combines deep technical expertise with customer advocacy, requiring you to lead engineering investigations, develop solutions, and drive service improvements.

You'll work closely with the Dynamics 365 Product Group, having elevated access to engineering tools and resources. Your responsibilities include solving customer escalations, building automation solutions, and identifying emerging trends to prevent future issues. As a trusted advisor, you'll influence product improvements through bug reports and design recommendations, while representing the customer voice in strategic planning.

The position offers a competitive salary range of $103,800 - $200,300 USD (higher in SF and NYC areas), comprehensive benefits, and the opportunity to work remotely. You'll be part of Microsoft's mission to empower every person and organization on the planet to achieve more, working in an inclusive culture that values growth mindset, innovation, and collaboration.

The ideal candidate brings 7+ years of technical support or IT experience, strong problem-solving abilities, and excellent communication skills. You'll join a team of 17,000+ professionals worldwide, helping customers accelerate their business value through Microsoft's products and services. This role offers significant growth potential and the chance to impact Microsoft's customer support strategy directly.