Technical Support Engineer - Cosmos DB

Microsoft's Customer Experience & Success (CE&S) organization is seeking a Technical Support Engineer for their Cosmos DB team. This role represents an exciting opportunity to work at the forefront of cloud database technology, supporting one of Microsoft's premier database services.

The position sits within Microsoft's 17,000-strong CE&S organization, whose mission is to empower customers to accelerate business value through differentiated customer experiences. As a Technical Support Engineer for Cosmos DB, you'll be responsible for ensuring the reliability and optimal performance of Azure Cosmos DB for enterprise customers worldwide.

Your role will involve diagnosing and resolving complex technical issues, working directly with customers to understand their challenges and provide solutions. You'll collaborate closely with engineering teams to address product bugs and contribute to the continuous improvement of support processes. The position requires strong technical expertise in database systems, particularly in Azure Cosmos DB's architecture, APIs, and data querying.

The role offers significant flexibility with up to 100% work-from-home options and requires only 0-25% travel. You'll be part of a global team that values collaboration, innovation, and customer success. This is an excellent opportunity for someone with a strong technical background who enjoys problem-solving and working directly with customers.

Key aspects of the role include providing exceptional support for Azure Cosmos DB, ensuring high availability and performance, collaborating with engineering teams, and contributing to the improvement of support processes and documentation. The position offers comprehensive benefits, including industry-leading healthcare, educational resources, and various other perks that make Microsoft an attractive employer.

This role is ideal for candidates who are passionate about database technologies, enjoy solving complex technical challenges, and want to work with cutting-edge cloud technologies while making a direct impact on customer success. Join Microsoft's mission to empower every person and organization on the planet to achieve more through technology.