Technical Support Engineer

Microsoft's Customer Experience & Success (CE&S) organization, with over 17,000 employees worldwide, is seeking a Technical Support Engineer to join their Customer Service & Support (CSS) team. This role is crucial in building trust and confidence for customers through seamless support experiences.

The position offers a unique blend of technical problem-solving and customer service, where you'll be responsible for owning, troubleshooting, and resolving customer technical issues. You'll work with Microsoft's cutting-edge AI technology to help consumers, businesses, and partners resolve issues efficiently and securely.

As a Technical Support Engineer, you'll have the opportunity to:

• Lead technical issue resolution and collaborate across teams
• Participate in knowledge-sharing communities
• Contribute to product improvements through defect identification
• Develop technical expertise through continuous learning

The role offers flexible working arrangements with up to 50% work from home capability. You'll be part of Microsoft's inclusive culture that emphasizes growth mindset, innovation, and collaboration. The position requires fluency in both Mandarin and English, combining technical expertise with strong communication skills.

Benefits include industry-leading healthcare, educational resources, investment options, parental leave, and generous time off. You'll also have opportunities to network, connect, and participate in giving programs, making this role ideal for someone who values both professional growth and work-life balance.

The ideal candidate will have either a Bachelor's degree in Computer Science or IT with 3+ years of technical support experience, or 5+ years of equivalent experience. This role requires passing Microsoft Cloud Background Check upon hire and every two years thereafter.