Technical Support Engineer - Defender for Office

Microsoft's Customer Experience & Success (CE&S) organization is seeking a Technical Support Engineer for their Defender for Office team. This role is part of the Customer Service & Support (CSS) organization, which serves over 17,000 employees worldwide and focuses on building trust and confidence through seamless support experiences.

The position offers a flexible work arrangement with up to 100% remote work capability. As a Technical Support Engineer, you'll be responsible for owning, troubleshooting, and resolving customer technical issues related to Microsoft Defender for Office. This role provides an excellent opportunity for career growth while developing crucial skills in problem-solving, collaboration, and technical proficiency.

Key responsibilities include reviewing complex customer issues, ensuring continuous communication with customers, utilizing troubleshooting tools, and collaborating across teams to resolve technical challenges. You'll also contribute to product improvement by providing feedback based on customer engagements and participate in case triage meetings to share knowledge and best practices.

The ideal candidate should have at least 3 years of technical support or IT experience, or a Bachelor's Degree in Computer Science with 1+ year of relevant experience. Knowledge of API troubleshooting and Microsoft Technology Certifications are preferred. The role offers competitive compensation ranging from CAD $66,500 to CAD $128,300 per year, along with comprehensive benefits including healthcare, educational resources, and parental leave.

This position is perfect for someone who is passionate about customer success, has strong technical troubleshooting abilities, and wants to be part of Microsoft's mission to empower every person and organization on the planet to achieve more. The role combines technical expertise with customer service, offering opportunities to grow within a leading technology company while making a significant impact on customer experiences.