Technical Support Engineer

Microsoft is seeking a Technical Support Engineer to join their Customer Service & Support (CSS) team within the Customer Experience & Success (CE&S) organization. This role involves owning, troubleshooting, and solving customer technical issues, with a focus on delivering customer success.

Key responsibilities include:

• Investigating and resolving customer technical issues
• Collaborating within and across teams
• Leveraging troubleshooting tools and practices
• Participating in building communities with peer delivery roles
• Developing technical and professional proficiency
• Identifying potential product defects and contributing to product improvements

The ideal candidate should have:

• 3+ years of technical support, technical consulting, or IT experience (or a Bachelor's Degree in Computer Science, IT, or related field with 1+ year of experience)
• Expertise in Windows and Linux system administration, configuration, event logs, and performance analysis
• Knowledge of network connectivity, Windows Active Directory, and security
• Scripting skills (PowerShell, Python, or similar)
• Fluency in English (reading, writing, and speaking)

Desirable experience includes:

• Web app development (C#, Java, ASP.NET, MVC)
• Database knowledge and query language proficiency
• Container solutions (Docker, Kubernetes)
• Cloud computing (Azure, AWS, Google Cloud Platform)

This role offers flexibility with up to 50% work from home. Microsoft provides industry-leading healthcare, educational resources, discounts on products and services, savings and investments options, parental leave, generous time off, giving programs, and networking opportunities.

Join Microsoft's diverse and inclusive culture, where employees come together with a growth mindset to innovate and collaborate towards shared goals. Be part of a team that builds trust and confidence for every person and organization through delivering seamless support experiences powered by Microsoft's AI technology.