Technical Support Engineer

Microsoft's Customer Experience & Success (CE&S) organization is seeking a Technical Support Engineer to join their Customer Service & Support (CSS) team. This role combines technical expertise with customer service excellence, requiring 3+ years of experience in web application development or technical support. The position offers a hybrid work environment with up to 50% work from home flexibility.

The ideal candidate will be responsible for troubleshooting and resolving complex technical issues, supporting products including Browsers, WebApp, and Azure AppService. They must possess strong programming knowledge in various technologies like ASP.NET, .NET Core, and Java, along with expertise in web servers and networking protocols. Bilingual proficiency in Korean (native level) and English (professional level) is essential.

This role presents an excellent opportunity for career growth within Microsoft's global organization of 17,000+ employees. The position offers comprehensive benefits including industry-leading healthcare, educational resources, parental leave, and various other perks. You'll be part of a team that leverages Microsoft's AI technology to help customers achieve their business outcomes faster.

The role combines technical problem-solving with customer interaction, making it ideal for someone who enjoys both technical challenges and helping others. You'll work in a collaborative environment, participating in peer communities and contributing to product improvements. Microsoft's commitment to diversity, inclusion, and work-life balance makes this an attractive opportunity for professionals seeking to advance their careers in a supportive, innovation-driven environment.