Technical Support Engineer - Kubernetes

Microsoft's Customer Experience & Success (CE&S) organization is seeking a Technical Support Engineer specializing in Kubernetes to join their Customer Service & Support (CSS) team. This role involves owning, troubleshooting, and solving customer technical issues related to Kubernetes and container technologies. The ideal candidate will have a strong understanding of container technology, fluency in Kubernetes, and experience in technical support or IT.

Key Responsibilities:

• Resolve customer issues through problem-solving, collaboration, and research
• Assist in implementing end-to-end readiness programs and develop readiness content
• Mentor new Technical Support Engineers
• Review and resolve complex issues involving multiple product components
• Collaborate on cross-team and cross-product technical issues
• Provide feedback for product and process improvement
• Participate in case triage meetings and contribute to knowledge sharing

Required Qualifications:

• Bachelor's degree in Computer Science, IT, or related field AND 1+ years of technical support experience, OR 3+ years of technical support or IT experience
• Solid understanding of container technology and fluency in Kubernetes
• Fluent in English and Portuguese

Preferred Qualifications:

• Microsoft Technology Certifications
• Kubernetes Administration Certification
• 2+ years of technical experience in Linux, shell environments, and core OS services
• Understanding of virtualization concepts and container-specific networking
• Excellent problem-solving and troubleshooting skills

This role offers a flexible work arrangement with up to 50% work from home. Microsoft provides industry-leading healthcare, educational resources, discounts on products and services, savings and investments options, parental leave, generous time off, and opportunities for networking and professional growth.

Join Microsoft's mission to empower every person and organization on the planet to achieve more, while working in an inclusive culture that values respect, integrity, and accountability.