Technical Support Engineer - Kubernetes

A global technology company empowering people and organizations through innovative software, cloud services, and devices.
Cloud
Mid-Level Software Engineer
Remote
5,000+ Employees
5+ years of experience
Enterprise SaaS · Cloud

Description For Technical Support Engineer - Kubernetes

Microsoft's Customer Experience & Success (CE&S) organization, with over 17,000 employees worldwide, is seeking a Technical Support Engineer specializing in Kubernetes. This role is part of the Customer Service & Support (CSS) team, where you'll be responsible for troubleshooting and resolving complex technical issues for customers using Microsoft's cloud and container technologies. The position offers significant career growth opportunities and leverages Microsoft's AI technology to deliver seamless support experiences. Working in a flexible environment with up to 100% work-from-home options, you'll collaborate with engineering teams, mentor others, and contribute to product improvements. The role combines technical expertise in Kubernetes, Linux, and cloud technologies with customer-facing support responsibilities. You'll be part of Microsoft's mission to empower every person and organization on the planet to achieve more, working in an inclusive culture that values growth mindset, innovation, and collaboration.

Last updated 6 hours ago

Responsibilities For Technical Support Engineer - Kubernetes

  • Own, investigate, and solve complex customer technical issues
  • Act as an advisor to customers
  • Lead in building communities with peer delivery roles
  • Share knowledge through readiness programs and technical coaching
  • Engage with Microsoft Engineering/Supportability teams
  • Help develop automation techniques and diagnostic tools
  • Drive Microsoft product improvements

Requirements For Technical Support Engineer - Kubernetes

Kubernetes
Linux
Python
PHP
Ruby
  • Bachelor's degree in computer science, Information Technology (IT), or related field
  • 5+ years technical support or technical consulting experience
  • Solid understanding of container technology and fluency in Kubernetes
  • Fluent English language skills
  • Experience with Linux administration
  • Understanding of container networking and CNI
  • Knowledge of Microsoft Azure architecture and components
  • Familiarity with networking protocols and troubleshooting

Benefits For Technical Support Engineer - Kubernetes

Medical Insurance
Education Budget
Parental Leave
Mental Health Assistance
  • Industry leading healthcare
  • Educational resources
  • Discounts on products and services
  • Savings and investments
  • Maternity and paternity leave
  • Generous time away
  • Giving programs
  • Networking opportunities

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