Technical Support Engineer- Networking

Microsoft's Customer Experience & Success (CE&S) organization, with over 17,000 employees worldwide, is seeking a Technical Support Engineer to join their Customer Service & Support (CSS) team. This role offers a unique opportunity to work with Microsoft's AI technology, helping customers resolve technical issues and achieve more from their Microsoft investments.

The position allows for a hybrid work arrangement with up to 50% work from home flexibility. As a Technical Support Engineer, you'll be responsible for troubleshooting and resolving customer technical issues, collaborating across teams, and contributing to product improvements. This role is perfect for someone who combines technical expertise with strong customer service skills.

Working at Microsoft means joining a company committed to empowering every person and organization on the planet to achieve more. The culture emphasizes growth mindset, innovation, and collaboration, built on values of respect, integrity, and accountability. You'll be part of an inclusive environment where you can develop your career while making a meaningful impact on customers' success.

The role offers comprehensive benefits including industry-leading healthcare, educational resources, parental leave, and opportunities for professional growth. This position is ideal for candidates who are bilingual in Mandarin and English, have a technical background, and are passionate about customer success.