Technical Support Engineer- Networking

Microsoft's Customer Experience & Success (CE&S) organization, with over 17,000 employees worldwide, is seeking a Senior Technical Support Engineer specializing in networking. This role is part of the Customer Service & Support (CSS) team, where you'll be responsible for troubleshooting and resolving complex technical issues for Microsoft's diverse customer base. The position offers a hybrid work arrangement with up to 50% work from home flexibility.

The ideal candidate will bring strong networking expertise, including deep knowledge of protocols like TCP/IP, DNS, and routing, along with proficiency in various networking tools. You'll work at the intersection of technical support and customer service, requiring both technical depth and excellent communication skills in English and Mandarin.

This role presents an excellent opportunity for career growth within Microsoft's global organization. You'll be part of a team leveraging AI technology to help customers resolve issues efficiently and securely. The position involves leading technical communities, mentoring others, and collaborating with engineering teams to improve Microsoft's products.

Benefits include comprehensive healthcare, educational resources, parental leave, and various other perks that make Microsoft an attractive employer. The role requires passing a Microsoft Cloud Background Check and offers the chance to work with cutting-edge technology while making a significant impact on customer success.

Join Microsoft's mission to empower every person and organization on the planet to achieve more, while working in an inclusive culture that values growth mindset, innovation, and collaboration.