Technical Support Engineer- Networking

Microsoft's Customer Experience & Success (CE&S) organization is seeking a Senior Technical Support Engineer specializing in networking to join their Customer Service & Support (CSS) team. This role offers a unique opportunity to work with Microsoft's cutting-edge AI technology while helping customers resolve complex technical issues. As part of a 17,000+ global team, you'll be responsible for troubleshooting and solving sophisticated customer technical problems, particularly in networking and cloud infrastructure.

The position offers a flexible hybrid work arrangement, allowing up to 50% work from home, with occasional travel (0-25%). You'll be working within the CSS organization, which focuses on building trust and confidence through seamless support experiences. The role requires deep technical expertise in networking protocols, tools, and infrastructure, combined with strong communication skills in both English and Mandarin.

Key technical areas include networking (TCP/IP, DNS, routing), cloud computing (Microsoft Azure), and system administration. You'll have the opportunity to work with cutting-edge technology while developing your expertise in cloud services and enterprise solutions. The role offers significant growth potential, allowing you to enhance your problem-solving abilities and technical proficiency while contributing to Microsoft's mission of empowering every person and organization globally.

Benefits include comprehensive healthcare, educational resources, parental leave, and various other perks. This position is ideal for experienced professionals who are passionate about technology, customer success, and continuous learning in a dynamic, global environment.