Technical Support Engineer - SAP on Azure

A global technology company that empowers every person and organization on the planet to achieve more.
Cloud
Senior Software Engineer
Hybrid
5,000+ Employees
7+ years of experience
Enterprise SaaS

Description For Technical Support Engineer - SAP on Azure

Microsoft's Customer Experience & Success (CE&S) organization, with over 17,000 employees worldwide, is seeking a Technical Support Engineer for SAP on Azure. This role is part of the Customer Service & Support (CSS) organization, specifically within the CSS-SAP RISE Co-Location team. The position focuses on providing crucial support for SAP on Azure, ensuring system reliability and efficiency for joint customers. The role offers a hybrid work arrangement with up to 50% work from home flexibility.

The ideal candidate will bring extensive experience in SAP Basis, HANA Administration, and Azure cloud infrastructure. They will serve as a technical expert, handling complex system performance tuning, root cause analysis, and implementation of high-availability solutions. The position requires strong troubleshooting skills and the ability to collaborate across multiple technical teams.

This is an excellent opportunity for an experienced technical professional to join Microsoft's mission of empowering every person and organization globally. The role combines deep technical expertise with customer service, offering the chance to work with cutting-edge cloud technology while solving complex enterprise challenges. Benefits include industry-leading healthcare, educational resources, and comprehensive work-life balance provisions.

The position offers significant growth potential within Microsoft's global organization, working with the latest cloud and SAP technologies. You'll be part of a team that values innovation, collaboration, and continuous learning, while contributing to critical enterprise solutions that power businesses worldwide.

Last updated a day ago

Responsibilities For Technical Support Engineer - SAP on Azure

  • Single point of contact at site
  • Participation in incident response process
  • Drive quickest resolution for the incidents
  • Provide detailed Root Cause Analysis (RCA)
  • Collaborate with multiple teams (VM, Networking, Storage, SAP)
  • Build relationships with SAP and other teams
  • Contribute to building tooling and diagnostics

Requirements For Technical Support Engineer - SAP on Azure

Linux
  • Bachelor's degree in Computer Science, IT, or related field with 5+ years experience OR 7+ years of technical experience
  • 5+ years of Basis experience
  • 5+ years of SAP System Performance tuning
  • 5+ years of HANA Administration experience
  • 5+ years of experience running SAP on Azure
  • 4+ years of Operating Systems skills (Windows, Linux, UNIX)
  • 3+ years of PowerShell/Bash experience
  • 3+ years of RDBMS administration experience
  • Knowledge of DBMS query languages (SQL, KQL)
  • Fluent in English (reading, writing, speaking)
  • Must pass Microsoft Cloud Background Check

Benefits For Technical Support Engineer - SAP on Azure

Medical Insurance
Education Budget
Parental Leave
  • Industry leading healthcare
  • Educational resources
  • Discounts on products and services
  • Savings and investments
  • Maternity and paternity leave
  • Generous time away
  • Giving programs
  • Opportunities to network and connect

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