Technical Support Engineer - SCCM

Microsoft's Customer Experience & Success (CE&S) organization, with over 17,000 employees worldwide, is seeking a Technical Support Engineer for their Customer Service & Support (CSS) team. This role focuses on delivering exceptional technical support for Microsoft's enterprise products, particularly SCCM (System Center Configuration Manager).

The position offers a hybrid work environment with up to 50% work from home flexibility. As a Technical Support Engineer, you'll be at the forefront of troubleshooting and resolving complex technical issues, working with Microsoft's cutting-edge AI technology to help customers maximize their Microsoft investments.

The role requires strong technical expertise in system administration, particularly with Microsoft technologies including SCCM, WSUS, and Intune. You'll need solid understanding of Windows Server, Active Directory, and networking concepts. This position is perfect for someone who combines technical knowledge with excellent problem-solving abilities and customer service skills.

You'll be part of Microsoft's mission to empower every person and organization on the planet to achieve more. The company offers comprehensive benefits, including industry-leading healthcare, educational resources, and parental leave. This role provides excellent opportunities for career growth, skill development, and the chance to work with cutting-edge technology while making a real impact on customer success.

The position is based in Bangalore, India, and requires either a Bachelor's degree in Computer Science or related field with relevant experience, or equivalent practical experience. You'll be joining a collaborative environment that values growth mindset, innovation, and inclusive culture.