Technical Support Engineer - SCIM

Microsoft's Customer Experience & Success (CE&S) organization, with over 17,000 employees worldwide, is seeking a Technical Support Engineer for their Customer Service & Support (CSS) team. This role focuses on providing expert technical support for Microsoft 365 services and security features. The position offers up to 100% remote work flexibility and involves supporting frontline engineers, ensuring technical readiness, and driving delivery excellence.

The ideal candidate will be passionate about learning new technologies and collaborating with experts to enhance customer support experiences. Key responsibilities include troubleshooting complex technical issues, building community knowledge, and contributing to product improvements. The role requires expertise in M365/O365 applications, security features, and Azure AD administration.

Microsoft offers an inclusive work environment with comprehensive benefits, including industry-leading healthcare, educational resources, and parental leave. The company's mission to empower every person and organization aligns with a culture that values growth mindset, innovation, and collaboration. This position presents an excellent opportunity for technical professionals seeking to impact Microsoft's global customer support infrastructure while enjoying work-life balance and professional development opportunities.