Technical Support Engineer – Security & Compliance

Microsoft is seeking a Technical Support Engineer for their Security & Compliance team. This role involves providing high-level technical support to customers with paid support contracts, focusing on various security technologies. The ideal candidate should have a passion for technology, enjoy technical discussions, and be interested in solving customer problems.

Key Responsibilities:

• Provide technical support for Microsoft security products and technologies
• Communicate with customers via email (70%) and phone (30%)
• Collaborate with global teams to resolve complex issues
• Contribute to product improvement by providing feedback to development teams

Required Qualifications:

• 3+ years of experience in the IT industry
• Experience in communicating with external customers
• Business-level Japanese language skills
• Basic English reading and writing skills (with opportunity for improvement)

Desired Qualifications:

• 5+ years of experience in the IT security field
• Experience with Azure/Microsoft 365 E5 implementation
• Troubleshooting and debugging experience
• Experience with packet analysis and dump analysis
• Business-level or higher English language skills

Technologies and Products:

• Malware protection
• EDR (Endpoint Detection and Response)
• Cloud security (CASB/CSPM/CWPP)
• Security Information and Event Management (SIEM)
• Information protection (certificates, encryption)
• Information rights protection

Work Style:

• Shift work including weekends (9:00 - 17:30, 5 days a week)
• Possibility of on-call rotation for emergency cases

Benefits:

• Comprehensive healthcare
• Educational resources and opportunities
• Product and service discounts
• Savings and investment options
• Maternity and paternity leave
• Generous time off
• Giving programs
• Networking opportunities

This role offers a chance to work with cutting-edge security technologies, continuously learn and grow, and make a significant impact on customer success. The ideal candidate should be eager to learn, enjoy technical challenges, and be passionate about providing excellent support services.