Technical Support Engineer - Security & Compliance

Microsoft's Security & Compliance Support Team is seeking a Technical Support Engineer to join their specialized security technology division. This role focuses on providing high-level technical support for Microsoft's security products and services, including malware protection, EDR, cloud security (CASB/CSPM/CWPP), and SIEM solutions.

As a Technical Support Engineer, you'll be the technical backbone of Microsoft's support services, working directly with enterprise customers to resolve complex security-related issues. You'll collaborate with global teams, leveraging both your technical expertise and communication skills to deliver exceptional support services. The role offers a unique opportunity to work with cutting-edge security technologies while developing deep technical expertise in Microsoft's security ecosystem.

The position involves a hybrid of email (70%) and phone (30%) support, requiring strong communication skills in both Japanese and English. You'll be part of a collaborative team environment where knowledge sharing and continuous learning are emphasized through mentoring programs, technical training, and regular study sessions.

This role offers significant growth opportunities within Microsoft's global organization, with potential paths for technical specialization or broader career development in different product areas or international positions. The company provides comprehensive training, starting with a 1.5-2 month onboarding program and continuing support through mentorship and ongoing professional development opportunities.

The ideal candidate will combine technical aptitude with strong customer service skills, showing enthusiasm for learning new technologies and solving complex security challenges. This position offers the chance to work at the forefront of cybersecurity while contributing to Microsoft's mission of protecting organizations worldwide.