Technical Support Engineer - SQL Server on Azure VM and Managed Instance

Global technology company empowering people and organizations to achieve more through innovative software and services.
Cloud
Mid-Level Software Engineer
Remote
5,000+ Employees
3+ years of experience
Enterprise SaaS · Cloud

Description For Technical Support Engineer - SQL Server on Azure VM and Managed Instance

Microsoft is seeking a Technical Support Engineer for their SQL Server on Azure VM and Managed Instance team. This role focuses on supporting customers with SQL Server environments built on Azure virtual machines and Azure SQL Managed Instance PaaS services. The position involves complex troubleshooting, query tuning, and sizing optimizations for database environments. Working closely with the development team, you'll conduct in-depth investigations including source code analysis, offering manufacturer-level technical depth. The role provides a unique opportunity to master both SQL Server technologies and cloud computing concepts, including networking, storage, and availability in Azure. While SQL Server and database experience is valuable, the team welcomes passionate technologists with a drive for customer service and continuous learning. The position offers a blend of deep technical work with cloud technology trends, making it ideal for engineers looking to grow in both traditional database and modern cloud environments. The role supports Microsoft's mission to empower every person and organization globally, fostering a culture of inclusion with a growth mindset.

Last updated 2 days ago

Responsibilities For Technical Support Engineer - SQL Server on Azure VM and Managed Instance

  • Own, investigate and solve complex customer technical issues and act as an advisor to the customer
  • Lead in building communities with peer delivery roles and share knowledge through readiness programs
  • Provide technical coaching and mentoring to others
  • Engage with Microsoft Engineering/Supportability teams to investigate potential product defects
  • Help develop automation techniques and diagnostic tools driving Microsoft product improvements
  • Provide support services in both Japanese and English through email and phone

Requirements For Technical Support Engineer - SQL Server on Azure VM and Managed Instance

Linux
  • Experience with SQL Server and database products
  • Knowledge of infrastructure including networks, storage, and operating systems
  • Troubleshooting skills for system-related issues
  • Bilingual proficiency in Japanese and English
  • Customer communication and negotiation skills

Benefits For Technical Support Engineer - SQL Server on Azure VM and Managed Instance

Medical Insurance
Education Budget
Parental Leave
  • Industry leading healthcare
  • Educational resources
  • Discounts on products and services
  • Savings and investments
  • Maternity and paternity leave
  • Generous time away
  • Giving programs
  • Opportunities to network and connect

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