Technical Support Engineer - Teams/SFB

Microsoft's Customer Experience & Success (CE&S) organization, with over 17,000 employees worldwide, is seeking a Technical Support Engineer for their Customer Service & Support (CSS) team. This role focuses on delivering exceptional customer support for Microsoft Teams and Skype for Business platforms. The position offers a hybrid work environment with up to 50% work from home flexibility and requires 0-25% travel.

The ideal candidate will join a dynamic team dedicated to building trust and confidence through seamless support experiences. You'll leverage Microsoft's AI technology to help various stakeholders resolve technical issues efficiently and securely. The role demands strong technical aptitude, particularly in M365 products, combined with excellent communication skills in both Korean and English.

As a Technical Support Engineer, you'll be responsible for troubleshooting complex technical issues, collaborating across teams, and contributing to product improvements. The position offers extensive growth opportunities, including professional development through training programs and community building with peers. Microsoft's inclusive culture, comprehensive benefits package, and commitment to work-life balance make this an attractive opportunity for those starting their technical career.

The role is perfect for someone who combines technical expertise with a passion for customer success, offering the chance to work with cutting-edge technology while making a real impact on customer experiences. You'll be part of Microsoft's mission to empower every person and organization on the planet to achieve more, working in an environment that values growth mindset, innovation, and collaboration.