Technical Support Engineer - Teams/SFB

Microsoft's Customer Experience & Success (CE&S) organization, with over 17,000 employees worldwide, is seeking a Technical Support Engineer for their Customer Service & Support (CSS) team. This role focuses on delivering exceptional customer support for Microsoft Teams and Skype for Business platforms. The position offers a hybrid work environment with up to 50% work from home flexibility and minimal travel requirements (0-25%).

The ideal candidate will be responsible for troubleshooting and resolving complex technical issues, collaborating across teams, and contributing to product improvements. This role requires strong technical expertise in Microsoft 365 products, with a particular emphasis on Teams and Skype for Business technologies. The position demands excellent communication skills in both Korean and English, as you'll be working with a diverse customer base.

As part of Microsoft's commitment to employee growth, you'll have access to comprehensive benefits including industry-leading healthcare, educational resources, and professional development opportunities. The role offers an excellent opportunity to work with cutting-edge technology while contributing to Microsoft's mission of empowering every person and organization on the planet to achieve more.

This position is ideal for someone who combines technical expertise with strong customer service skills and wants to be part of a global technology leader. You'll be joining a company with a strong culture of inclusion, innovation, and continuous learning, where your contributions can have a significant impact on customer success and product development.