Technical Support Engineer - Teams/SFB

Microsoft's Customer Experience & Success (CE&S) organization, with over 17,000 employees worldwide, is seeking a Technical Support Engineer for their Customer Service & Support (CSS) team. This role focuses on delivering exceptional customer support for Microsoft Teams and Skype for Business platforms. The position offers a hybrid work environment with up to 50% work from home flexibility and minimal travel requirements (0-25%).

The role involves troubleshooting and resolving technical issues, collaborating across teams, and contributing to product improvements. As part of CSS, you'll leverage Microsoft's AI technology to help customers resolve issues efficiently and securely. This position is ideal for someone with a technical background who is passionate about customer success and problem-solving.

The ideal candidate should be bilingual in Korean and English, with a strong foundation in Microsoft 365 products and enterprise communication tools. You'll be part of an organization that values growth mindset, innovation, and collaboration, working towards Microsoft's mission to empower every person and organization on the planet to achieve more.

This opportunity offers comprehensive benefits, including industry-leading healthcare, educational resources, and work-life balance benefits. You'll have the chance to develop your technical expertise while working with cutting-edge technology in a supportive, inclusive environment that promotes professional growth and development.