Technical Support Engineer - Teams/SFB

Microsoft's Customer Experience & Success (CE&S) organization, with over 17,000 employees worldwide, is seeking a Technical Support Engineer for their Customer Service & Support (CSS) team. This role involves owning, troubleshooting, and solving customer technical issues related to Microsoft Teams and Skype for Business.

The position offers a flexible work arrangement with up to 50% work from home. The ideal candidate will have a strong background in M365 products, on-premises technology, and specific knowledge of Skype for Business and Teams technologies.

Key responsibilities include:

1. Investigating and resolving customer technical issues
2. Collaborating within and across teams
3. Participating in knowledge sharing and community building
4. Developing technical and professional proficiency
5. Identifying potential product defects and contributing to product improvements

Required qualifications:

• Bachelor's degree in Computer Science, IT, or related field with 1+ years of technical support experience, OR
• 3+ years of technical support, technical consulting, or IT experience
• Fluency in Korean (reading, writing, speaking)
• Confidence in English (reading, writing, speaking)

Microsoft offers a comprehensive benefits package, including industry-leading healthcare, educational resources, savings and investments opportunities, parental leave, and generous time off.

Join Microsoft's diverse and inclusive work environment, where employees come together with a growth mindset to innovate and collaborate towards shared goals.