Technical Support Engineer - Web Technologies

Microsoft is seeking a Senior Technical Support Engineer for their Customer Service & Support (CSS) team within the Customer Experience & Success (CE&S) organization. This role involves owning, troubleshooting, and solving complex customer technical issues related to web technologies. The ideal candidate will have a passion for delivering customer success and the ability to accelerate their career growth while deepening their technical proficiency.

Key responsibilities include:

• Supporting products such as Browsers, WebApp, and Azure AppService
• Reviewing, investigating, and solving customer technical issues
• Collaborating within and across teams
• Participating in communities with peer delivery roles
• Developing technical and professional proficiency
• Leading in building communities and sharing knowledge
• Engaging with Microsoft Engineering/Supportability teams for product improvements

Required qualifications:

• 3+ years of experience in web application development or technical support
• Expertise in customer-facing roles
• Strong understanding of programming and application development
• Experience with ASP.NET, .NET, .NET Core, C++/Java
• Knowledge of web technologies, servers, and networking protocols
• Ability to learn new technology rapidly
• Native-level fluency in Korean and professional-level fluency in English

The role offers a flexible work arrangement with up to 50% work from home option. Microsoft provides industry-leading healthcare, educational resources, savings and investments opportunities, parental leave, generous time off, and more.

Join Microsoft's mission-driven team and contribute to empowering customers to accelerate business value through differentiated customer experiences.