Technical Support Engineer - Windows

Microsoft's Customer Experience & Success (CE&S) organization, with over 17,000 employees worldwide, is seeking a Technical Support Engineer for their Customer Service & Support (CSS) team. This role focuses on delivering exceptional customer support through troubleshooting and resolving complex technical issues related to Windows systems. The position offers the flexibility of up to 100% remote work and is part of Microsoft's mission to empower every person and organization globally.

The role combines technical expertise in Windows administration, system configuration, and cloud technologies with customer service excellence. You'll work with cutting-edge technologies including Hyper-V, clustering, storage solutions, and Azure integration. The position requires strong problem-solving abilities and the capability to collaborate across teams while providing technical guidance to customers.

As a Technical Support Engineer, you'll have the opportunity to grow your career while working with Microsoft's AI technology to help consumers, businesses, and partners resolve their technical challenges. The role offers comprehensive benefits including healthcare, educational resources, and work-life balance benefits. You'll be part of a culture that values growth mindset, innovation, and collaboration, making it an ideal opportunity for those passionate about technical problem-solving and customer success.