Technical Support Engineer - Windows Device and Deployment

Microsoft's Customer Service & Support (CSS) team is seeking a Windows OS Product Support Engineer to provide technical support for enterprise customers. This role combines deep technical expertise with strong communication skills to solve complex IT challenges.

The position involves working with paid support contract customers, providing advanced Windows OS support and troubleshooting. Key responsibilities include investigating technical issues, collaborating across teams, and contributing to product improvements through feedback channels.

The work environment offers significant flexibility with a hybrid work model, allowing remote work options. The team maintains a supportive culture with a comprehensive mentoring system and emphasizes continuous learning and professional development.

Technical focus areas include Windows system administration, registry management, file storage, user account control, event logging, performance monitoring, and networking. Additional valuable skills include experience with automated installations, user profile management, Windows updates, BitLocker, Active Directory, PowerShell scripting, and various Windows server technologies.

The role offers multiple career advancement paths, whether deepening technical expertise as an Escalation Engineer or moving into leadership positions like Technical Advisor or Manager. The supportive team culture and emphasis on work-life balance make this an excellent opportunity for those passionate about Windows technology and customer service.

Requirements include 3+ years of technical support experience or a relevant degree with 1+ year of experience, along with strong knowledge of Windows systems. Candidates should be fluent in Japanese and have moderate English skills for international collaboration.