Technical Support Engineer - Windows Networking

Join Microsoft's Customer Experience & Success (CE&S) organization as a Technical Support Engineer specializing in Windows Networking. With over 17,000 employees worldwide, CE&S empowers customers to accelerate business value through differentiated customer experiences. As part of the Customer Service & Support (CSS) team, you'll leverage Microsoft's AI technology to help resolve complex technical issues for consumers, businesses, and partners.

In this role, you'll be responsible for troubleshooting and solving complex customer technical problems, focusing on Windows networking technologies including TCP/IP, Kerberos, PKI, DNS, and network virtualization. You'll have the opportunity to work with cutting-edge technology while building your expertise in system administration and network infrastructure.

The position offers flexible work arrangements with up to 100% remote work capability. You'll be part of a collaborative environment where you can grow your career while contributing to Microsoft's mission of empowering every person and organization to achieve more. The role combines technical problem-solving with customer service, requiring both English and French language proficiency to serve the Canadian market effectively.

Benefits include comprehensive healthcare, educational resources, investment options, parental leave, and various other perks. The salary range is competitive, ranging from CAD 66,500 to CAD 128,300 per year, reflecting Microsoft's commitment to attracting and retaining top talent in the technical support field.