Technical Support Engineer / Windows Performance

Microsoft's Customer Experience & Success (CE&S) organization is seeking a Technical Support Engineer specializing in Windows Performance. This role is part of the Customer Service & Support (CSS) team, where you'll be responsible for troubleshooting and resolving complex technical issues for Microsoft customers.

The position offers significant flexibility with up to 100% remote work capability and requires 3+ years of technical support or IT experience. You'll be working with a global team of 17,000+ employees, focusing on delivering exceptional customer support experiences powered by Microsoft's AI technology.

As a Technical Support Engineer, you'll be deeply involved in Windows system administration and configuration, utilizing advanced troubleshooting tools, and working with core OS architecture. The role requires expertise in PowerShell, command-line utilities, and various Windows components including Registry, Event Logs, and Performance Monitoring.

The position offers competitive compensation ranging from CAD $66,500 to CAD $128,300 per year, along with comprehensive benefits including healthcare, educational resources, and parental leave. You'll have opportunities to grow professionally through mentoring others, contributing to product improvements, and collaborating with engineering teams.

This role is ideal for someone passionate about technical problem-solving, customer success, and who wants to be part of Microsoft's mission to empower every person and organization on the planet to achieve more. The position requires citizenship verification due to government agency customer support requirements and includes regular security screening.