Technical Support Engineering

Microsoft's Customer Experience & Success (CE&S) organization is seeking a Technical Support Engineer to join their Customer Service & Support (CSS) team. This role focuses on providing deep technical troubleshooting for Microsoft's Azure cloud services, working with enterprise customers to resolve complex technical issues. The position offers a hybrid work environment with up to 50% work from home flexibility.

The role involves working with Microsoft's cutting-edge cloud technologies, particularly Azure, and requires strong problem-solving abilities and technical expertise. You'll be part of a 17,000+ employee organization dedicated to empowering customers to accelerate business value through differentiated customer experiences.

As a Technical Support Engineer, you'll handle escalated issues, collaborate with product teams, and contribute to Microsoft's product improvements. The position requires expertise in cloud services, operating systems, virtualization, and networking fundamentals. You'll work in a dynamic environment that supports professional growth while maintaining a strong focus on customer satisfaction.

The ideal candidate will have a background in computer science or IT, with experience in technical support or consulting. You'll be joining a team that values continuous learning, collaboration, and innovation, with opportunities to work on challenging technical problems while developing your career in cloud technologies.

Microsoft offers comprehensive benefits, including industry-leading healthcare, educational resources, and work-life balance programs. The company maintains a strong commitment to diversity and inclusion, providing equal opportunities for all qualified applicants.