Technical Support Engineering

Microsoft's Customer Experience & Success (CE&S) organization, with over 17,000 employees worldwide, is seeking a Senior Technical Support Engineer to join their Customer Service & Support (CSS) team. This role offers a unique opportunity to work with Microsoft's AI technology, helping customers resolve complex technical issues and drive business value. The position allows for hybrid work with up to 50% work from home flexibility.

The role involves owning and resolving complex customer technical issues, collaborating across teams, and contributing to product improvement. You'll be part of an organization that builds trust and confidence through seamless support experiences, leveraging Microsoft's advanced technology stack to help consumers, businesses, and partners maximize their Microsoft investments.

As a Technical Support Engineer, you'll have the opportunity to accelerate your career growth while developing crucial skills in problem-solving, collaboration, and technical proficiency. The role combines hands-on technical work with leadership opportunities, including building communities and mentoring others.

Microsoft offers an inclusive culture with a growth mindset, focusing on innovation and collaboration. The company provides comprehensive benefits, including industry-leading healthcare, educational resources, and parental leave. This position is ideal for someone with a technical background who is passionate about customer success and wants to be part of a global technology leader that empowers people and organizations worldwide.